Fluxer chat service operated by Wespner
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1. Who we are

The Fluxer chat service at https://chat.wespner.eu (the “Service”) is operated by Miroslav Grešák, a sole trader doing business under the trade name Wespner. He is the provider of the Service and your contracting party.

  • Name: Miroslav Grešák
  • Business ID (IČO): 22249371
  • Registered address: Husova třída 310, 345 62 Holýšov, Czech Republic
  • Registration: Trade Register kept by the Municipal Office of Stod (Městský úřad Stod)
  • Email: [email protected]
  • Website: https://wespner.eu

“We”, “us” and “our” mean the operator. “You” means anyone who creates an account on or uses the Service.

Points of contact under the Digital Services Act. Our single point of contact for users of the Service (Article 12 DSA) and for authorities of EU Member States, the European Commission and the European Board for Digital Services (Article 11 DSA) is [email protected]. You can write to us in Czech, Slovak or English. Messages are handled by people, not only by automated tools.

2. The Service

The Service is a chat platform at https://chat.wespner.eu with text channels, direct and group messages, voice and video calls, screen sharing, file sharing and communities. Public communities can be listed in the in-app community directory.

The Service is free of charge. If we ever offer paid features, we will tell you the price and conditions before you pay anything.

The Service runs on Fluxer, open-source software developed by Fluxer Platform AB, a Swedish company. We run our own installation of it. Fluxer Platform AB does not operate the Service and is not responsible for it.

You can use the Service in a web browser at chat.wespner.eu or in an official Fluxer app that can connect to other instances. Fluxer Platform AB provides those apps under its own terms and privacy policy.

By creating an account, you agree to these Terms. Our Privacy Policy, linked on the sign-up page, explains how we handle your data.

3. Your account

Minimum age. You must be at least 13 years old, or older if the law of your country requires it for services like ours: for example 15 in the Czech Republic and 16 in Slovakia. At sign-up, we ask for your date of birth and apply the minimum age for the country your connection comes from.

Age-restricted content. Channels marked as age-restricted are only for users aged 18 or over.

Registration. You sign up with an email address, a username and a password, and we send you an email to verify the address. Keep it up to date, because we send important notices about your account there. Your username must not be offensive or misleading, and it must not impersonate anyone.

Account security. Keep your password secret; you are responsible for what happens under your account. We recommend turning on two-factor authentication. When you sign in from a new IP address, we may ask you to confirm the sign-in by email.

Forgotten password. You can reset a forgotten password through the email address on your account. If you lose access to that address, we can restore access only if you convincingly prove that the account is yours.

Personal use. Do not share, sell or transfer your account. Do not create accounts to get around a restriction or ban.

Bots and integrations. If you create a bot or connect an application, you are responsible for it. It must follow these Terms and the Service’s rate limits.

4. Your content

You keep all rights to the messages, files and other content you post. You are responsible for it and must have the rights needed to share it.

You give us a free, non-exclusive, worldwide licence to store, copy, process and transmit your content, only to operate and secure the Service. This covers, for example, delivering messages, creating previews and thumbnails, indexing content for search and making backups.

The licence ends when your content is deleted. It continues only for copies other users have already received or shared, copies in backups until they are rotated out, and copies we must keep for a report, a legal obligation or a legal claim.

If you send us ideas or feedback, we may use them freely.

5. Rules of conduct

Use the Service lawfully and with respect for others. You must not post, send, upload or link to:

  • child sexual abuse material, any sexualised content involving minors, or anything that helps someone groom or exploit children;
  • terrorist content, credible threats, incitement to violence or content glorifying serious violence;
  • hate speech or any other content illegal under EU law, Czech law or the law of the country you are in;
  • intimate images of anyone without their consent, or content that harasses, stalks or bullies others;
  • other people’s personal data without their consent, such as home addresses, phone numbers or documents;
  • content that infringes copyright, trademarks or other rights, including pirated software and cracks;
  • malware, phishing, scams or other fraud;
  • spam or unsolicited advertising;
  • content encouraging suicide, self-harm or eating disorders;
  • sexually explicit content outside channels marked as age-restricted.

You also must not:

  • attack, overload or disrupt the Service, its users or anyone else, or get around its security measures or rate limits;
  • access accounts, communities or data you are not authorised to access;
  • impersonate another person or organisation;
  • create accounts in bulk, automate sign-ups or scrape data from the Service;
  • evade a restriction or ban, including by creating a new account.

If you find a security vulnerability, report it to [email protected] instead of exploiting it. Community owners may add stricter rules for their communities.

6. Communities and their moderators

Communities are created and run by users. Their owners and moderators set their own rules, may remove content and members, and keep a moderation log of their actions.

Community owners and moderators are not our staff and do not act on our behalf. We are not responsible for their decisions unless they break these Terms or the law. If you disagree with a community’s moderation, contact its moderators first.

Owners must moderate their communities with reasonable care and must not use the Service to collect members’ personal data for unrelated purposes. If a community repeatedly hosts illegal content or breaks these Terms, we may restrict it, remove it from the directory or delete it.

Communities listed in the directory can be found and joined by any user of the Service, so their content may be visible to anyone who joins.

7. Reporting illegal content

Anyone can tell us about content in the Service they believe is illegal, with or without an account (Article 16 of the Digital Services Act).

How to report.

  • In the app, use the Report option on a message, user or community.
  • By email to [email protected], ideally with the subject “Illegal content report”, or through the web form at https://chat.wespner.eu/report. Neither requires an account.

What an email notice should contain.

  • why you believe the content is illegal;
  • where it is: a link to the message or community, or the username, community and channel;
  • your name and email address, unless you are reporting child sexual abuse material;
  • a statement that you believe, in good faith, that your notice is accurate and complete.

What happens next. We confirm that we received your notice. A member of our team reviews it without undue delay, carefully and objectively; we do not decide on notices automatically. We then tell you what we decided and how you can challenge the decision.

Rights holders, for example in copyright cases, can use the same channels. We reveal a notifier’s identity to the affected user only where strictly necessary.

If someone’s life or safety is in immediate danger, contact the police or call 112 first. We may stop handling notices from anyone who repeatedly sends clearly unfounded notices.

8. How we moderate

What we review. We review content when it is reported, when we investigate security incidents or abuse, or when the law requires it. We do not monitor private messages or private channels proactively.

Tools. Our team makes moderation decisions. Automated tools only support them: rate limits, a proof-of-work check at sign-up and sign-in, and blocklists that may automatically block specific links, domains, files or phrases. We do not use AI or automated classification to assess your content.

Measures. Depending on the case, we may:

  • remove content or disable access to it;
  • limit features such as uploads, direct messages or reporting;
  • suspend an account temporarily or terminate it;
  • block IP addresses;
  • restrict or delete a community, or remove it from the directory.

We take into account how serious and repeated the breach is and the rights of everyone involved, including freedom of expression.

Statement of reasons. When we restrict your content or account, we tell you what we did and why (Article 17 of the Digital Services Act). We explain the measure and its duration, the facts behind it (including whether it followed a notice), the legal or contractual ground, any use of automated tools, and how to challenge it. We send it to the email address on your account. If you no longer have access to that address, ask for it at [email protected] and give your username.

Challenging a decision. Within 6 months, you can ask us to review a decision by writing to [email protected] and explaining why you think it was wrong. Where our team size allows, someone not involved in the original decision reviews it, and we tell you the result. You can also go to court or use the options in Section 13.

Authorities. If we learn of information suggesting a criminal offence that threatens someone’s life or safety, we inform the competent authorities (Article 18 of the Digital Services Act). We disclose user data to authorities only where the law requires it.

9. Availability, changes and your data

We provide the Service free of charge, as it is and as available. We try to keep it running, but we do not guarantee any uptime. We may interrupt it for maintenance, updates or security reasons.

The Service changes as the Fluxer software develops, and we may add, change or remove features. Some features rely on third parties, such as push notifications or GIF search, and may stop working if those parties become unavailable.

Attachments may expire automatically under our storage settings; larger files expire sooner.

We back up the Service to recover from failures. Backups are not meant for restoring individual messages or files, and we do not restore them on request. Keep your own copies of anything important; you can download a copy of your data in your account settings.

If we decide to shut the Service down, we will announce it at least 30 days in advance so you can download your data. We may shut it down sooner only if the law, a serious security incident or a failure outside our control forces us to.

10. Ending your use of the Service

Deleting your account. You can delete your account at any time in your account settings. Deletion takes effect after 14 days, and signing in during that period cancels it. Your profile is then removed, but your messages stay visible as sent by “Deleted User”. If you want your messages removed too, delete them first in your privacy settings.

Suspension or termination by us. We may suspend or terminate your account immediately if you seriously or repeatedly breach these Terms or the law, if your account endangers the Service or other people, or if an authority requires it. In other cases, we may end your use of the Service with 30 days’ notice.

Inactive accounts. If you have not used your account for 2 years, we send you a warning by email. If you do not sign in within 30 days of the warning, we delete the account.

Accounts below the minimum age. If we learn that an account belongs to someone below the minimum age in Section 3, we delete it.

11. Liability

We operate the Service with reasonable care. We are not responsible for content posted by users, for the decisions of community moderators, or for third-party apps, services and websites.

To the extent permitted by law, we are not liable for indirect or consequential damage, lost profits, or loss of data that you could have prevented by keeping your own copies.

Nothing in these Terms excludes or limits our liability for damage caused intentionally or through gross negligence, for harm to life, health or other natural rights, or any other liability that cannot be excluded or limited by law, including under consumer protection law.

You are liable under the applicable law for damage you cause by breaching these Terms or the law.

12. Changes to these Terms

We may change these Terms for good reasons, such as changes in the law, in the Service or in the Fluxer software, or to prevent abuse.

We announce material changes in the Service at least 30 days before they take effect, and we may also inform you by email. Changes required by law or by an urgent security need may take effect sooner, and changes that only benefit you take effect when published.

If you do not agree with a change, you can delete your account before it takes effect. If you keep using the Service after that date, the new Terms apply to you. Earlier versions are available on request at [email protected].

13. Governing law, disputes and final provisions

Governing law. These Terms are governed by Czech law. If you are a consumer living in another EU country, you keep the protection of the mandatory rules of your country’s law.

Courts. Disputes are decided by the Czech courts. If you are a consumer, you may also bring proceedings in the courts of your country of residence.

Out-of-court resolution. If you are a consumer and we cannot settle a dispute together, you can turn to the Czech Trade Inspection Authority (Česká obchodní inspekce), [email protected], https://www.coi.cz. If you live in another EU country, the European Consumer Centre in your country can help with cross-border disputes.

Complaints. Send complaints about the Service to [email protected].

Language. These Terms are written in English. If we provide a translation, the English version prevails to the extent permitted by law.

Transfer. We may transfer the operation of the Service, including these Terms, to a company we set up or to another operator who takes over the Service. We will tell you in advance, your rights will not be reduced, and you can delete your account if you do not agree.

Other provisions. If any provision is invalid, the rest of these Terms remains in effect. If we do not enforce a provision, we do not waive it.

Effective date. These Terms apply from 8 October 2026.